Contact

Questions, ideas, a bug, or an image that didn’t trace the way you hoped? Email:

info@vectacle.com

Reporting a problem

These details help us fix things quickly:

• your browser and device (for example “Chrome on a Windows laptop” or “Safari on iPhone”),
• the mode you used (Auto, Logo / 1 colour, Clip art or Line art) and any settings you changed,
• what went wrong, and a screenshot if you can.

Vectacle doesn’t store your images, so we can’t see what you converted. If you’d like us to look at an image, you’re welcome to attach it, but only send images you have the right to share.

What we can help with

• An image that didn’t trace the way you expected: tell us what looks wrong (wobbly lines, missing details, too many shapes, colours).
• Cut files that don’t behave in Cricut Design Space or Silhouette Studio.
• Ideas for features, file formats or guides you’d like to see.
• Questions about privacy, the terms or using your files commercially.

We read every message. Before writing, the questions on the homepage and the guides may already have the answer.